Global Centralized Access provides call center services and outsourcing solutions. Our center can provide live operator, live chat and web based support. Let GCA’s team be your benchmark in providing a high level of quality in customer service. Global Centralized Access will be there for businesses, professionals and organizations. Regardless of the size of your company or your call center service needs, a unique, one of a kind program will be designed just for you.

GCA offers call center solutions to Fortune 500 companies, one man operations, and every business in between. Our services include inbound and outbound services, live web chat, help desk, email response services, and general call center services. Below is a list of the call center services we offer:

• Click To Talk: A module is placed on your web site where customers enter their telephone number and a call center agent contacts them.
• Conference & Seminar Registration: Register attendees for conferences, events, seminars and classes Service includes processing credit cards for registrations.
• Customer Acquisition: Programs for customer acquisition including lead qualification, lead generation, workflow management, and customer follow-up.
• Customer Followup: Following up with customers after a sale and during the live of the customer to good customer service relationships.
• Direct Response: Call center agents managing telephone calls from your direct response marketing program including taking orders, setting up appointments, and fulfillment service.
• Email Response: Respond to customers emails quickly to provide customer service and help facilitate the sales process.
• Fulfillment Service: Product fulfillment solutions for ecommerce merchants.
• Help Desk Outsourcing: Outsourcing help desk requirements for software companies as well as many other industries and products.
• Lead Capture: Lead capture with live telephone answering.
• Lead Generation Service: Programs to generate business leads focusing on outbound telemarketing.
• Live Web Chat: A module is placed on your web site where the web site visitor can interact with a call center agent.
• Order Taking Service: Call center is able to take orders from the caller and input them directly into your web site or provide an order form if you do not have one.
• Outbound Telemarketing Services: Description of our outbound telemarketing services.
• Up Sell / Cross Sell: Operators sell other products to new customers and existing customers while they are on the telephone line.

Regardless of how simple or complex your companies’ needs are, our call center services can streamline the exact fit to all of your call center needs. By placing the value on the customer, we become a valuable and necessary option for all of your call center needs. Our staff is fully trained in all facets of the call center business. Our team is focused on sales and growth as well as retention and customer care. GCA will treat your customers and potential customers with the same professionalism and courtesy as you would expect from your staff.