Global Centralized Access can provide clients with a variety of different options. We offer full-time 24 hour inbound services, as well as partial call center services. We handle call overflow and after hours support. Our goal is to help your company grow by providing professional inbound solutions that reduce your operating expenses while increasing your revenue through lead capture and an around the clock customer service presence.

Global Centralized Access has the experts in managing inbound call center programs. Every call is equally important, and every customer is equally important regardless of your size and scope. Our operators can quickly and accurately handle each and every call as if your business depends on it. We will gather all of the information needed to turn the phone call into a sale. To do this we employ teams of professional call center agents and managers who understand how important proper handling of inbound telephone calls are to the growth of a business. Our entire center is dedicated to your account and the continued growth of your business.

We feel that as your inbound call center, we will keep our customers for years to come, because we will keep your customers for years to come. Global Centralized Access staff is trained to artfully answer customer service issues, as it is your sales inquiries. At GCA we provide help desk including problem resolution, solutions. We can open trouble tickets, troubleshoot and dispatch calls to your service department or IT staff.

Combined with a skilled staff and state of the art equipment and software, we are poised to handle any volume of inbound calls and tailor a service to suit your businesses exact needs. To ensure we are able to fit your business model, all inbound services are customized for your specific needs. We have a wide array of inbound capabilities to grow as your needs grow.