Customer Support
Our clients and their customers are #1.
“Customers may forget what you said but they’ll never forget how you made them feel. “
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Forward Thinking
We are always thinking of better ways to serve you.
“Your positive action combined with positive thinking results in success.”
Shiv Khera
Problem Solvers
An expert team of problem solvers ready to help you.
“We can not solve our problems with the same level of thinking that created them”
Albert Einstein
Technology Driven
We use the latest resources in technology to get your business right.
“The science of today is the technology of tomorrow.”
Edward Teller
Global Centralized Access is committed to advancing customer care, and through its strategic plan, has identified the following priorities:
- Contact center and channel strategy
- Structure and sense of community
- Technology
- People processes
- Operations
- Security
It is our Mission to passionately provide our customers with world class service; through efficiently managing and resolving their requests, generating solutions and communicating effectively to exceed customer expectations.
Core values:
- Urgency
- Commitment
- Professionalism
- Privacy of our customers
- Excellence
We will create the ultimate customer care experience and become a best in class call centre with loyal customers.
- We will be our customers’ advocate and single point of contact for solutions and services
- We will strive for continuous improvement by measuring our performance against our customers’ expectations and industry standards.
- We will achieve world-class status by establishing a 70% or higher first call resolution rate and a 5% or less abandonment rate.
- Customer Service 100%
- Marketing 60%
- Leadership 80%
- Customer Happiness 100%
Our Story
Bilton Graham, the owner of Global Centralized Access, started this company with two things in mind. How can he provide jobs for the community he grew up in? How can the persons he employ give back and provide a service that will be able to help others?
With those two questions in mind he made it a priority to convert a warehouse in to a contact center. A center that can provide more that 3000 jobs to the rural community of Clarendon, Jamaica, where he was born. Global Centralized Access is a leader in the community and a leader in providing customer service.